We handle your personal data with care and process it in accordance with the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for processing your data is WZRL Bollen Marcel/Lieben Pascale, Smisstraat 84, 3620 Lanaken, company number and VAT number BE 1011.212.033. If you have any questions about your data, please contact us at hello@lemanoirdesaintmichel.eu.

2. What data we process

– Identity and contact information: name, address, email address, phone number.

– Reservation details: dates of stay, number of guests, special requests.

– Payment information: the information needed to process and bill your payment.

– Communication: the messages you send us via the contact form, email, or phone.

– Technical data: information about your visit to the website, as described in our cookie policy.

3. Purposes and Legal Basis

– To process your reservation and stay. Legal basis: performance of the contract.

– Billing and accounting. Legal basis: a legal obligation.

– Answering your questions and staying in touch. Legal basis: our legitimate interest in providing you with good service.

– Securing and improving the website. Legal basis: our legitimate interest, and your consent for non-essential cookies.

4. Recipients

We only share your data with parties that help us provide our services, such as our payment provider, accountant, hosting partner, and, if applicable, a booking platform. These parties process your data solely on our behalf and under a data processing agreement. We never sell your data to third parties.

5. Retention Period

We do not retain your data any longer than necessary. We retain reservation and contact information for [2 years] after your stay. We retain billing information for seven years, as required by tax law.

6. Your Rights

You have the right to access, correct, or delete your data. You may object to certain processing activities, request that processing be restricted, or request that your data be transferred. You may withdraw your consent at any time. To do so, please send us a message at hello@lemanoirdesaintmichel.eu. We will respond within the statutory period of one month.

7. Complaints

If you are not satisfied with how we handle your data, please let us know first. You also have the right to file a complaint with the Data Protection Authority, Drukpersstraat 35, 1000 Brussels, contact@apd-gba.be, gegevensbeschermingsautoriteit.be.

8. Security

We take appropriate technical and organizational measures to protect your data against loss, misuse